Refund policy

We want you to love your Glasswisp Beauty products. If something isn't right, here's how we handle it.

Damaged or defective items
If your order arrives damaged or defective, please contact us at [glasswisp.beauty@gmail.com] within 7 days of delivery, including photos of the item and packaging. We'll arrange a replacement or refund once the issue is verified.

Change of mind
Due to the nature of our skincare products (health and hygiene items), we are unable to accept returns or exchanges for opened or used products unless they arrive damaged or defective.

If a product is unopened, unused, and in its original packaging, you may request a return within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item was received in error or damaged.

How to request a return or refund
Email us at [glasswisp.beauty@gmail.com] with your order number and a description of the issue. We'll guide you through the next steps.

Refund processing
Approved refunds are processed within 5–10 business days to your original payment method. Please note your bank or card provider may take additional time to reflect the refund.

Non-refundable situations
- Orders delayed or undelivered due to an incorrect address provided at checkout
- Products damaged after delivery due to misuse
- Change-of-mind requests on opened/used products